Complaints Procedures

HOW Stockflava HANDLES COMPLAINTS

At Stockflava Ltd. we are focused on giving customers the most astounding standard of administration. On the off chance that a customer is disappointed with the services to provide, Stockflava will do all that we can to accomplish neighborly goals to the circumstance. However, if this is absurd, Stockflava has a committed Consumer Complaints Manager whose essential obligation is to manage objections from retail customers emerging from exchanges including people directed by the Malta Financial Services Authority (MFSA). Stockflava's Consumer Complaints Manager deals protests decently, reliably and in a timely manner.

WHEN WE RECEIVE YOUR COMPLAINT

An endless supply of a customer complaint, Stockflava will instantly keep in touch with the customer or their delegate to tell them the grievance has been gotten. Stockflava will likewise disclose how it plans to manage it. If a complaint was made to Stockflava by telephone, this letter explains our comprehension of the customer's worries, allowing them the chance to correct any misconceptions that Stockflava may have.

RESOLVING YOUR COMPLAINT

Stockflava will evaluate customer complaints and if additional data is required will write to or telephone the customer to clarify what is required. It is basic that customers comprehend that all complaints are considered unbiasedly and on their individual after sufficient dialog with the customers and all gatherings concerned. Once Stockflava has finished a careful examination, a letter will be sent to the customer instructing them concerning the discoveries. The reaction will cover the result of the examination together with Stockflava's evaluation of the issues brought up in the objection, and, where applicable, subtleties of any change that offered by Stockflava.

IF THERE IS A DELAY IN RESOLVING YOUR COMPLAINT

Stockflava's regulator, the Malta Financial Services Authority (MFSA), expects Stockflava to determine most objections inside a reasonable time. Stockflava is focused on accomplishing this and to determine all complaints in an as opportune way as could be expected under the circumstances. On the off chance that Stockflava does not have all the data required to determine the issue and needs to gather extra data, or if there is a deferral for some other reason, Stockflava will keep in touch with the customer with a notice. If the objection takes longer than two months to determine, Stockflava will keep in touch with the customer around then to clarify why. Stockflava's Complaints Manager will not research objections where over a year have gone since the customer ended up mindful of the conditions offering cause to the protest or if over a half year have gone since the customer was told recorded as a hard copy that their complaint was not maintained.

In the case of customer is not satisfied with any administration given by Stockflava, kindly do not dither to get in touch with us.

Malta's Financial Services Authority address: Triq L-Imdina, Zone 1 Central Business District Birkirkara CBD 1010, Malta.